E-banking Security Instructions of Luso International Banking Limited (LIB)

 

Dear customers of LIB e-banking, LIB is dedicated to providing you with high-quality and secure e-banking services. In order to enhance the security of your funds and your online transactions and activities, please pay attention to the following instructions when using LIB e-banking:

Login the correct website

Please make sure you directly input the website address: www.lusobank.com.mo when visiting the official website of LIB.

Please do not login our website through the search engine or click LIB Internet banking link or order payment link provided by strangers through e-mail or instant messaging tools (like Whatsapp,QQ,MSN,Facebook).

You will see the welcome message you reserve after logging in LIB Internet banking.

Please be aware of fake website. If you are in doubt, please do not hesitate to contact us through our customer service hotline immediately.

Keep your username and password in good manner

LIB will never request or ask for your password. Please do not disclose your password to others (including bank staff or police), and be vigilant of any possible illegal behavior to defraud you of your username, password or USBKEY password. Unscrupulous individuals may request or ask for your bank card No., A/C No., user nickname and password through e-mail, letter, telephone or SMS, etc. If you have any question, please contact us immediately by calling the customer service hotline.

Please avoid using alpha-numeric character combinations that can be easily guessed as your login password, such as your birthday, telephone No. or automobile plate No. Please use the alpha-numeric character combinations (case sensitive) difficult to be deciphered as password.

Please avoid using the same password to login other Internet service, for example, Internet access or email etc.

Please change your Internet banking login password regularly.

We strongly recommend that you never write down your username and password on paper or cards, or divulge them to others or accept suggestions for your username/password combination from others.

Please do not divulge your personal information, including your ID No., passport information, address and bank A/C to any suspicious or unverified person or website.

Please keep your USBKEY and e-password device in safety and do not give them to others. You are advised to contact our bank for loss reporting or reissue immediately in case they are lost.

Points for attention in operation of Internet banking

Do not access your Internet banking in public places such as net café or public library. Unfamiliar computers may be installed with malicious monitoring programs to trap your username and password. Moreover, your keyboard operation may be open to the stealthy observation of strangers.

When you login Internet banking, please examine carefully the "Last login time"on the welcome page and make sure that it complies with your recollection of your last login time to avoid being confused or cheated by malicious email or website.

When you login our Internet banking for the first time, please download and install the "Internet Banking Assistant"on the login page. Do not download or install any security control from other unknown websites.

Please make sure the favorite website address is correct before you login the Internet banking system with the website address stored in the Favorites folder of your browser.

The method to identify fake or malicious website: malicious email or website uses different disguises to make them look correct. These disguises include:

(i) use the images of the genuine website.

(ii)redirect customer to the genuine website, and intercept customer’s data flowing through the fake website during the communication between the customer and the bank .

(iii)use similar domain name which may be falsely recognized as the domain name of genuine bank website.

Every time when you finish with Internet banking, please always choose "Exit" on the top right-hand corner of the system and then close the browser, and make sure your USBKEY is pulled out if you use USBKey.

Please do not leave your computer before you log out of Internet banking.

Please set a password for your computer to secure the information in it.

If you have any trouble or discover any abnormal situation, please contact us through our customer service hotline.

Guarantee the security of computer

Please install firewall software to protect your computer from unauthorized access. This is especially important if your computer is connected to the Internet through wide band or a DSL modem.

Please regularly download and install the up-to-date operating system and browser security programs or patches.

Please install and timely update personal anti-virus software to prevent computer from virus intrusion.

Every time you finish with Internet banking, please delete the cache and history records in your browser--this is of utmost important in situations where you have to use a public computer--so that your A/C information will not remain in the computer.

Please do not view any unidentified email or do not login Internet banking system through linkage from email.

Other instructions

To comply with the state law and regulations, LIB will regularly examine the applicability of these security instructions and update them according to the development of business and technologies. Please often read these instructions to improve your sense of security.